Why Buy From Backyard Supply Direct

You're spending real money on products built to last decades. Here's exactly what you get when you buy from us — and why it matters.

✓ Price Match Guarantee

If you find the same product at a lower price from an authorized dealer, contact us and we'll match it. We don't hide behind fine print — just call or email us with the competitor's price and we'll make it right before you order.

✓ Free Shipping on Every Order

Every order ships free to the continental United States — no minimum, no exceptions, no hidden freight surcharges. Small accessories ship via UPS or FedEx. Large items (saunas, pergolas, pizza ovens) ship via freight carrier with scheduled delivery. White glove delivery — inside placement and packaging removal — is included on the Kohler Cold Plunge.

✓ Real People, Real Phone Support

Call 1-732-320-9269 Monday through Friday, 9am–5pm EST and you'll reach someone who actually knows the products — not a script reader. We help customers spec sauna heaters, choose fire pit configurations, plan pergola installations, and figure out exactly what accessories they need before they order.

✓ Authorized Dealer for Every Brand We Carry

We are an authorized dealer for HPC Fire, The Outdoor Plus, SaunaLife, Harvia, ThermaSol, Kohler, and every other brand in our catalog. That means your product warranties are fully valid, manufacturer support is available, and you're not buying gray-market or unauthorized merchandise.

✓ Manufacturer Warranties Honored

All products ship with their full manufacturer warranties intact:

• SaunaLife outdoor sauna kits — structural warranty on Thermo-Spruce components
• Pergola frames — 10-year structural warranty (ArcadiaForge, NoirVerge, LumaShade, VetroHaus)
• HPC pizza ovens and fire pit burners — manufacturer warranty on all components
• The Outdoor Plus fire bowls and fire pits — made in USA, manufacturer warranty
• Harvia sauna heaters — ETL/UL certified, full manufacturer warranty
• Kohler products — backed by Kohler's full warranty program

✓ Flexible Financing

Shop Pay Installments available at checkout on qualifying orders — 0% APR on select plans, split into bi-weekly or monthly payments up to 24 months. No impact to your credit score to check your rate. See full financing details.

✓ Straightforward Returns

We stand behind every product we sell. If something arrives damaged or defective, we make it right — replacement, repair, or refund depending on the situation. Read our full return policy.

✓ Pre-Sale Consultation at No Charge

Not sure which sauna heater is right for your room? Need help choosing between the Forno and Villa pizza ovens? Trying to figure out what size pergola fits your patio? Call us — we'll spend as much time as you need getting it right before you order. That's the service you should expect when you're spending $5,000 or more on a backyard improvement.