Shipping Policy

1. Introduction

At Backyard Supply Direct ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.backyardsupplydirect.com.

2. Shipping Destinations

Countries We Ship To:

• United States (excluding Puerto Rico)
  

Future Expansion:

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (USA ):

• Standard Shipping: No free shipping threshold.
• Flat Rate Shipping: Custom (calculated at checkout).

International Shipping:

• We are continually working to expand our shipping destinations. Please check back regularly for updates.

Customs and Duties:

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

No Hidden Fees:

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time

Orders are processed within 48 hours days (Monday to Friday, excluding holidays).

Order Cut-Off Time:

Orders placed before 5:00PM EST will begin processing the same day.

Weekend and Holiday Orders:

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

• Standard Shipping: 15 days or faster
• Expedited Shipping: 10 days or faster

International Shipping:

• We are continually working to expand our shipping destinations. Please check back regularly for updates.

Notes:

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:

We partner with reputable carriers to ensure your package arrives safely.

Domestic Carriers:

• Varies by product – contact us to inquire

International Carriers:

• Varies by product – contact us to inquire

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information:

After your order has been shipped, you will receive an email containing:

• Tracking Number
• Carrier Name
• Link to Track Your Package

How to Track Your Order:

Visit www.backyardsupplydirect.com/track-order or the carrier's website. Enter your tracking number to view the status and estimated delivery date.

Assistance:

If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:

If your package is delayed beyond the estimated delivery time, please contact the Backyard Supply Direct Customer Service Team at support@backyardsupplydirect.com or 1-732-320-9269.

Lost Packages:

If your tracking information indicates that your package was delivered but you have not received it:

• Verify the shipping address provided.
• Check with neighbors or building management.
• Contact us for further assistance.

8.2 Damaged Packages

Reporting Damage:

If your package arrives damaged:

• Take photos of the damaged packaging and items.
• Contact us within 7 days at support@backyardsupplydirect.com.

Resolution:

We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:

If any items are missing from your order:

• Contact us within 7 days of receiving your package.
• Provide your order number and details of the missing item(s).

Resolution:

We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Incorrect Address

Address Accuracy:

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

If a package is returned to us due to an incorrect address:

• We will contact you to arrange reshipment.
• Additional shipping charges may apply.

11. International Customs and Duties

Customs Clearance:

International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

Taxes and Duties:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Customs Policies:

Customs policies vary widely by country. Please contact your local customs office for more information.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact the Backyard Supply Direct Customer Service Team:

• Customer Service Email: support@backyardsupplydirect.com
• Customer Service Phone: 1-732-320-9269
  
• Address: 1515 State Route 35 - Suite 1007, Middletown, NJ 07748

Our customer service team is available Mon–Fri 9 AM–5 PM EST.

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.